Our policy is to ship orders within 24 hours Monday through Friday. Of course, there are always a few exceptions to that rule. We do not currently ship to APO's, FPO's, or outside the 50 United States.
FREQUENTLY ASKED QUESTIONS:
The following FAQ's reflect our store policies pertaining to shipping, returns, refunds etc. As a general rule we
follow them to the "T" although we do, in certain
instances, and at our discretion, make exceptions.
HAS MY ORDER BEEN SHIPPED?: With the exception of books, which are usually shipped media mail, we will provide you with a carrier tracking number so you can track your package on-line.
CAN I STOP A PACKAGE THAT HAS BEEN SHIPPED?: If it was shipped via the post office the answer is no. If it was shipped via UPS we can try, but it's not always successful, and the fee is $10.00 plus return freight.
I ORDERED THE WRONG ITEM AND I WANT TO EXCHANGE IT. WHAT DO I DO?: For a prompt exchange or refund, keep your invoice and call us to obtain a return authorization number. If it's necessary to return merchandise for an exchange or refund, all merchandise must meet the following conditions: Return in original packaging within 30 days. Enclose a copy of the invoice with the merchandise. Enclose a brief letter of explanation. EXCHANGES: Will be charged a $10.00 exchange fee plus a shipping charge. REFUNDS: Will be charged a 15% restocking fee ($3.00 minimum) plus a shipping charge. All returns must be pre-paid. No COD's accepted.
If the merchandise you wish to receive is out of stock,
a refund/credit will be issued promptly. All returns
for refund paid by credit card will receive a credit
to the credit card. Any questions concerning an
exchange or refund should be directed to us at
I RECEIVED AN INCORRECT ITEM, WHAT DO I DO?: This almost never happens.
However, in the unlikely event you DO receive
an item other than the one you ordered, return
the item to us and include a return receipt for
freight. The freight credit will either be the
exact amount on the original invoice, or the
actual cost of freight back to the NCS which
we will determine at our discretion.
If the order was shipped to you via ground,
and you decide you want to overnight it back
to us to get it back to us faster, you will
have to do so at your own expense.
Once the incorrect item is received by us,
we will ship out the correct item.
If you wish to have the correct item shipped
before we receive the incorrect item, we can
do that, but you will be responsible for
the original item's purchase price should
it not be returned. No express methods will be
used for items shipped a second time regardless
of how the item was originally shipped.
Make sure to include a copy of the original
packing slip, note the return authorization number
on the outside of the packaging, and ship it via
a traceable method such as USPS, UPS or
FEDEX with package tracking.
I RECEIVED A PACKAGE THAT WAS DAMAGED WHAT SHOULD I DO?: The carrier who delivered your package is responsible, so you must contact that carrier and file a claim using the package tracking number. We will not accept merchandise that was damaged in transit. All claims must be filed with the carrier.
MY ORDER APPEARS TO BE LOST IN TRANSIT, WHAT SHOULD I DO?: A claim will have to be filed for the lost package. Contact us and we will file a claim with the package carrier for you. Be advised that these claims can take 30 days or so to finalize. If you would like a second shipment to be made, you will be charged for the replacement order and be credited back for the lost order upon resolution of the lost package claim.
I RECEIVED A DEFECTIVE ITEM. WHAT SHOULD I DO?: If the product is defective, contact the manufacturer through the warranty list for return instructions to the manufacturer.
I WANT TO CANCEL MY ORDER. WHAT DO I DO?: We can only cancel an order if it hasn't been shipped, or if it's not in process. If the order has not yet shipped or isn't in process, notify us via telephone to cancel the order. It's important to notify us immediately if you want to cancel an order, as a lot of orders ship same-day. If the order has been shipped you will need to follow the normal returns process. If you refuse delivery of the package you will be billed for a RETURN FREIGHT CHARGE.
WHAT IS NEW CONDITION?: All products that are being returned must be in new, unopened condition. Examples of new, unopened products are: Items that still have the tags attached or that has NOT been worn or assembled. Examples of products that we would refuse are: A Leupold optic without the shrink-wrap around the original box, any bubble-packed item that has been opened, or clothing or a tent that has dirt on it and has obviously been used or worn.
HOW DO YOU HANDLE BACK-ORDERS?: Back-orders tend to run around 18% and are primarily due to manufacturer supply constraints. If an item we sell is back-ordered it will say so on the item page. We do accept orders on some back-ordered items and will ship them to you as soon as they arrive. If the order is partially back ordered we will make a judgement to determine if the order can be shipped in two segments. The initial shipping will be paid by you and the back ordered item(s) will be paid by the NSC. It is our policy to NOT wait for the entire order to come into stock before shipping in-stock merchandise.
DO YOU ACCEPT RETURNS ON LOADED AMMUNITION?: No. Due to safety concerns, we do not accept returns on loaded ammo.
DOES THE NSC SHIP INTERNATIONALLY?: We DO NOT ship any International orders at this time (including Puerto Rico, Guam, APO's and FPO's) This includes orders that have any connection to International shipments and includes both shipping and billing addresses. There are no exceptions.